About Us

Last updated: August 8, 2026.

Poslaju Tracking is an independent information website built to make one thing easier: getting clear, practical answers about sending, receiving, and tracking parcels through Poslaju in Malaysia. Whether you are waiting on a delivery, trying to find the nearest branch or EziBox, working out postage before you ship, or figuring out how to file a complaint when a parcel does not arrive, our goal is to give you a straight answer without the runaround.

Why we built this site

If you have ever tried to track a Poslaju parcel, find out why a delivery is stuck, or locate a branch that is actually open when you get there, you already know the problem: the information exists, but it is scattered across the official website, apps, counter staff, and hotline scripts that do not always line up. We pulled the practical version of that information into one place and wrote it the way we would explain it to a friend or family member.

Our content is organized around the questions Malaysians actually search for:

  • Tracking and delivery — how Poslaju delivery works, realistic delivery timeframes, and what to do when a parcel is delayed or stuck.
  • Finding a location — how to locate the nearest Poslaju office, branch, or EziBox parcel locker, and what services each offers.
  • Rates and postage — how Poslaju pricing generally works for parcels and envelopes, so you can estimate cost before you ship.
  • Opening hours — accurate branch timings for weekdays, Saturdays, and public holidays.
  • Customer service and complaints — which channel to use for your specific issue, and how to file a report (aduan) when a parcel does not arrive.
  • Coverage and mobile apps — where Poslaju delivers across Malaysia and how to use digital tools to manage your shipments.

How we keep this accurate

Courier services update their rates, branch hours, and service options more often than people expect. Our editorial process is built around that:

  1. We start from publicly available information published through official Poslaju and Pos Malaysia channels.
  2. We write in plain language but keep prices, timeframes, and steps as precise as the source allows.
  3. We revisit published guides periodically to catch changes before they become a source of confusion.
  4. When a reader reports something inaccurate or out of date, we investigate and correct it.

An independent site — not an official one

This is the single most important thing to understand about Poslaju Tracking, so we state it plainly: this website is not owned, operated, endorsed by, or affiliated with Pos Malaysia Berhad, Poslaju, or any Malaysian government agency.

We are not a courier or logistics company. We do not accept, process, deliver, or take custody of any parcel, and we do not have access to Poslaju’s internal systems, account data, or live delivery databases beyond what is retrievable through publicly accessible tracking lookups.

In practice, this means:

  • We cannot resolve a delayed, lost, or damaged parcel — that requires Poslaju’s own customer service.
  • We cannot change a delivery address, arrange redelivery, or authorize a refund.
  • We cannot access your Poslaju account, app login, or shipment history.
  • Any tracking lookup performed through our site queries publicly available tracking data and is provided only as a convenience — it is not a substitute for checking directly with Poslaju when an issue needs to be resolved.

The names “Poslaju,” “Pos Malaysia,” “EziBox,” and any related logos are the property of their respective owners and are referenced on this site solely for descriptive and informational purposes — to explain publicly offered services — not to imply sponsorship, partnership, or official status.

Who writes this content

Our content is produced by an editorial team focused on postal and logistics information for a Malaysian audience. Every guide is checked against publicly available information, edited into plain language, and revised periodically. We do not accept paid placements that would compromise the accuracy of a guide.

How the site is funded

Poslaju Tracking is free to use. It is supported in part by advertising served through third-party networks, including Google AdSense. This lets us keep our guides free and regularly updated without a paywall. Details on how advertising cookies work and how to control them are in our Privacy Policy.

Legal information

For the full terms under which we operate, please see our Disclaimer and our Privacy Policy.

Report an error or suggest a topic

Found outdated pricing, a branch listed with the wrong hours, or a step that no longer applies? Or is there a Poslaju-related topic you wish we covered? Reach out through our Contact Us page — reader reports are one of the main ways we catch things that need updating.